Frequently Asked Questions
What makes TLC Properties different?
We believe home is more than a place for your belongings—it's a feeling. TLC goes beyond traditional property management to create communities where residents feel cared for, supported, and truly at ease.
With responsive on-site teams, 24/7 emergency maintenance, pet-friendly living, and thoughtful services design to meet you where life happens, we focus on the details that make everyday living better. We don't just manage apartments, we care for you. Because at TLC Properties, You're Home.
Are there upfront costs to apply?
- $50 application fee per applicant 18 and older
- $395 administrative fee per apartment home
What does the administrative fee cover?
The one-time administrative fee reserves your apartment home and covers all administrative handlings regarding move-in/move-out and throughout your residency.
What are your income and credit requirements for approval?
- 600+ Credit score
- 2.5 times the proposed monthly rent
What is E.P.I.C. (Easy Payment Instead of Credit)?
E.P.I.C. is a conditional approval program that allows qualified applicants who don't meet our standard credit screening criteria to move forward with the leasing process for a $45 monthly fee. It eliminates the need for a guarantor or additional security deposit for eligible applicants.
Is the E.P.I.C. fee refundable or applied toward my rent or security deposit?
No. The monthly E.P.I.C. fee is non-refundable and is not a security deposit, insurance policy, or prepaid rent. It also does not reduce or limit your financial responsibilities under your lease agreement.
Can I stop paying the E.P.I.C. fee in the future?
Yes. At the time of your lease renewal, you may request to be re-screened if your account is in good standing with no outstanding balance. If you qualify under our standard screening criteria at that time, you may no longer be required to participate in the E.P.I.C. program.
What are the grounds for my application to be denied?
- A balance due to another rental agency
- Bankruptcy filed within the past year.
- Eviction action within the past 3 years
- Criminal history (please contact the property for more clarification)
What is a LUX Lease?
Designed for those who want the freedom to move with ease, LUX Lease provides a simple agreement after a 60-day commitment. Whether you're seeking new adventures or pursuing opportunities, LUX Lease is your key to living without limitations.
- Month-To-Month Flexibility — Live where you want, for as long as you want.
- Just an additional $100/month — An affordable way to elevate your lifestyle.
- Move with a 7-day notice — Start with confidence, knowing your options are limitless.
What are FLEX Payments?
FLEX Payments are an alternative way for residents to split their monthly rent payments into two payments on the 1st and the 15th of the month. This flexibility helps our residents better align payments with their financial schedule, reducing the risk of late fees and offering more control over their monthly budget.
What is Renter’s Insurance?
Renters insurance provides coverage for damage or other incidents to the apartment home. TLC requires all residents to obtain renters insurance either through their community or through a third party if personal property coverage is needed. If obtained through a TLC community, it will be a liability policy only.
Can I sublet my apartment home?
Subletting is not allowed at any point during your lease, this includes Airbnb, VRBO, or any similar platform.
Is parking included?
Parking is open to residents and guests on a first-come, first-served basis. Covered parking and garages are offered for an additional monthly fee, both subject to availability. We do not offer reserved parking.
How are maintenance issues handled when the office is closed?
We offer on-call maintenance for emergencies outside office hours, please call (417) 616-2551.
Is your community pet-friendly?
Absolutely! Township 28 is a pet-friendly community, and pets are more than welcome in our community.
Is there a pet fee or monthly pet rent?
We require a one-time pet fee of $300 per pet, due at move-in or when the pet joins you. There is no monthly pet rent, even for short-term or corporate stays.
Are there breed, size, or weight restrictions?
No. Township 28 has no breed, size, or weight restrictions, making it easy to bring pets of all shapes and sizes.
How many pets are allowed per apartment home?
Residents may have up to three pets per apartment home, in accordance with TLC Properties’ pet policy.
Do you offer pet amenities or nearby pet-friendly areas?
Yes! Township 28 features an on-site dog park and direct Ozark Greenways Trail access, giving your furry friends a convenient place to play and stretch their legs. In addition, TLC Properties partners with Funky Bunch Pet Care, allowing residents to easily schedule services like walks & pet sitting directly through the resident portal—perfect for busy schedules or work travel.
Can I add a pet after I’ve already moved in?
Yes. If you decide to bring a pet after move-in, simply notify the leasing office, complete the required pet documentation, and submit the one-time pet fee at that time.
Are pets allowed with short-term or corporate leases?
Absolutely. Pet policies are the same for all residents, regardless of lease length. Short-term and corporate residents enjoy the same pet-friendly accommodations as long-term residents.
What schools serve Township 28 Apartments?
Township 28 is a part of the Springfield Public School system, Missouri’s largest school district. Students residing in our apartment community will attend these schools:
Sequiota Elementary School
3414 S Mentor Ave, Springfield, MO 65804
(417) 523-5400
Pershing Middle School
2120 S Ventura Ave, Springfield, MO 65804
(417) 523-2400
Glendale High School
2727 S Ingram Mill Rd, Springfield, MO 65804
(417) 523-8900
Does your community offer security?
Yes, we offer security on a patrol rotation each day/night and for after-hours calls.